LegendGo Account & Data Deletion
LegendGo users can request permanent deletion of their account and associated personal information. Deleting an account is different from logging out, uninstalling the app or temporarily disabling access.
1. Delete your account in the app
Open LegendGo and sign in.
Go to Settings → Account → Delete Account.
Review what will be deleted and what may need to be retained.
Request the verification code sent to your registered phone number.
Enter the code and confirm permanent deletion.
After confirmation, your account will be disabled from further use and the deletion process will begin. You will receive confirmation in the app or through your registered contact channel.
2. Request deletion without the app
Visit https://sirclecompany.com/contact and follow the instructions, or email [email protected] with the subject “LegendGo Account Deletion Request”. Include your registered phone number and name. Do not send an OTP, password or complete payment-card details. We may contact you through the registered number to verify the request.
3. What we delete or anonymise
Your active LegendGo account and login credentials.
Profile information that is not required to be retained.
Saved delivery addresses and personal delivery instructions, subject to lawful record requirements.
Active device/session information and refresh tokens.
Marketing preferences and non-essential personalisation data.
Other personal information linked only to providing the deleted account, where no lawful retention reason applies.
4. Information we may retain
Some information may be retained in a restricted or anonymised form where reasonably necessary or legally required, including:
Order, payment, refund, invoice and accounting records needed for tax, audit, financial reconciliation or legal compliance.
Fraud-prevention, security and abuse records needed to protect users and the Services.
Records needed to establish, exercise or defend legal claims, resolve disputes or respond to lawful requests.
An irreversible anonymised record of loyalty transactions where needed to preserve the integrity of programme accounting.
Information contained in backups until it is overwritten through normal backup cycles, during which it will not be used for ordinary business purposes.
Retained information will not be used to continue operating a consumer account or for marketing. It will be protected and deleted or anonymised when the applicable retention purpose ends.
5. Orders, refunds and loyalty points
Before requesting deletion, complete or cancel any open order and resolve any pending refund or support case where possible. Account deletion does not automatically cancel a payment already being processed or eliminate rights and obligations relating to completed transactions.
Unused loyalty points, rewards, offers and account benefits will be permanently forfeited when the account is deleted and cannot normally be recovered or transferred. Points connected to refunded or reversed purchases may be adjusted before deletion.
6. Time to complete deletion
We aim to complete deletion or anonymisation within 30 days after successful verification, unless a longer period is reasonably required by law, security, fraud investigation, technical backup cycles or an active dispute. We will tell you if additional time or information is required.
7. Can deletion be reversed?
Once deletion has been completed, it cannot be reversed. You may create a new account later using the same phone number if the Services permit, but previous order history, saved addresses, loyalty points and preferences may not be restored.
8. Verification and protection against unauthorised deletion
To protect you, we may require re-authentication, an OTP sent to the registered phone number or another reasonable identity check. We will not make the process unnecessarily difficult, but we may pause a request where we reasonably suspect impersonation, account takeover, fraud or a legal restriction.
9. Contact
Account deletion page: https://sirclecompany.com/contact
Privacy email: [email protected]
Support email: [email protected]
Business address: 5 Salem Street, Lekki, Lagos