LegendGo Help & Support

Need help with your LegendGo account, order, payment, delivery or loyalty points? Use the guidance below or contact our support team.

1. Before contacting support

For faster assistance, include your full name, registered phone number, order number or payment reference, a short description of the issue, and screenshots or photographs where relevant. Never send your OTP, password or complete card details. LegendGo staff will not ask you to disclose an OTP.

2. Account and login help

I did not receive an OTP

Confirm that the phone number and country code are correct.

Check your network signal and wait briefly before requesting another code.

Do not request several codes rapidly; only the latest valid code may work.

Restart the app and try again. Contact support if the issue continues.

My number changed or I lost access to it

Contact [email protected]. For account security, we may request information sufficient to verify that you are the account holder before changing account details.

3. Orders

How do I track my order?

Open LegendGo → My Orders → select the order. Available statuses may include pending, confirmed, preparing, ready for dispatch, out for delivery, delivered or cancelled.

An item is missing, wrong, damaged or expired

Report the issue through in-app support or [email protected], preferably within 24 hours of delivery. Include the order number, item name and clear photos where relevant. Keep the affected item and packaging until support confirms the next step.

I want to change or cancel an order

Contact support immediately. Changes or cancellation may not be possible once picking, preparation or dispatch has begun. Where cancellation is accepted after payment, an eligible refund will be initiated.

4. Payments and refunds

I was charged but the order shows unpaid

Do not pay again immediately. Check My Orders and your payment notification, then send the payment reference and order number to support. We will verify the transaction with the payment provider.

How long does a refund take?

Once LegendGo approves and initiates a refund, the time for the funds to appear depends on the bank and payment provider. We will provide the available refund reference or confirmation. If the stated period passes, contact support with the order number and payment reference.

5. Delivery

How is the delivery fee calculated?

The delivery fee is calculated using factors such as the delivery address or zone, distance, order size and available logistics provider. The fee is displayed at checkout before payment.

My delivery is late

Check the order status and any rider updates in the app. Delays may occur because of traffic, weather, demand or access issues. Contact support if the estimated delivery window has passed materially or you cannot reach the assigned rider.

The rider cannot find my address

Confirm the address, landmark and phone number. Share safe, practical directions through the approved contact channel. Do not send sensitive personal information unrelated to delivery.

6. Loyalty points

My points were not added

For online orders, points may be credited only after the order reaches the qualifying status, usually successful delivery. For in-store purchases, provide the receipt number, purchase date, branch, amount and registered phone number. Duplicate, refunded or ineligible transactions may not earn points.

My points were reversed

Points may be reversed when an order is cancelled, refunded, duplicated, recorded incorrectly or found to be ineligible. Contact support if you believe a reversal was incorrect.

7. Privacy and account deletion

For privacy requests, contact [email protected]. To delete your account in the app, go to Settings → Account → Delete Account and follow the verification steps. You may also use https://sirclecompany.com/contact. See the Account Deletion Information section below for details.

8. Complaints and escalation

We aim to resolve complaints fairly and promptly. If your issue is not resolved, reply to the same support conversation and ask for escalation, quoting the existing ticket or order number. You may also use any consumer or data-protection complaint process available under Nigerian law.