LegendGo Terms of Use

These Terms of Use ("Terms") govern your access to and use of the LegendGo mobile application, website and related grocery-ordering, delivery, payment, loyalty and support services. The Services are provided by Legend Supermarket ("LegendGo", "we", "us" or "our").

By creating an account, placing an order or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility and authority

You must be at least 18 years old and legally capable of entering into a binding contract. If you use the Services for another person or organisation, you confirm that you have authority to act for them.

2. Your account

Provide accurate and current information and keep it updated.

Keep your device, account access and OTPs secure. Do not share OTPs or permit unauthorised use.

Notify us promptly through [email protected] if you suspect unauthorised activity.

You are responsible for activity carried out through your account unless caused by our failure to use reasonable security measures.

We may require identity or phone-number verification and may suspend access where we reasonably suspect fraud, abuse, compromise or a breach of these Terms.

3. Products, availability and information

Product images, descriptions, pack sizes, prices and availability are provided for convenience and may change. Images may differ from the delivered item because of packaging changes, lighting or manufacturer updates. We aim to keep catalogue information accurate but do not guarantee that every description, image or stock quantity is error-free or continuously available.

Where a product is unavailable, we may contact you about a reasonable substitute, remove the item and adjust the amount payable, or cancel the affected part of the order. We will not substitute an item without your approval where approval is required by the checkout or support flow.

4. Orders and acceptance

Submitting an order is an offer to purchase. An automated acknowledgement does not necessarily mean the order has been accepted. We may accept, reject or cancel an order because of stock limitations, pricing or catalogue errors, delivery constraints, suspected fraud, payment failure, legal restrictions or circumstances beyond reasonable control. If we cancel after successful payment, we will initiate the appropriate refund.

5. Prices, fees and payment

Prices are shown in Nigerian Naira unless stated otherwise.

The checkout screen will display the applicable subtotal, discounts, taxes or statutory charges, service fees and delivery fee before you confirm payment.

Payment is processed through the payment method and provider offered at checkout. You authorise the applicable provider to charge the amount shown.

A payment is not final until it has been confirmed by the payment provider and reflected in our systems.

You must not initiate an improper chargeback or payment dispute for a valid completed order. Contact support first so we can investigate.

6. Delivery

Delivery availability, fees and estimated times depend on the delivery address, order size, traffic, weather, rider availability and other operational factors. Estimates are not guaranteed delivery deadlines. You must provide a complete and accurate address, remain reachable and ensure that an authorised person can receive the order.

Risk in physical products passes to you when the order is delivered to you or an authorised recipient at the address provided. Where delivery cannot be completed because the address is incorrect, the recipient is unavailable or access is denied, additional delivery fees or cancellation terms may apply, subject to applicable consumer law and the circumstances.

7. Inspection, issues, returns and refunds

Please inspect your order promptly. Report missing, damaged, incorrect, expired or materially defective items through the in-app support channel or [email protected], preferably within 24 hours of delivery, with the order number and supporting photographs where appropriate. Reporting promptly helps us investigate, but it does not remove any non-waivable rights you have under applicable law.

Because groceries may be perishable, temperature-sensitive or hygiene-sensitive, eligibility for return may depend on the item, condition, time elapsed and reason for the request. Where a refund is approved, it will normally be sent to the original payment method. Processing time after initiation depends on the payment provider or bank.

8. Loyalty programme

LegendGo may award loyalty points for eligible online orders, in-store purchases, visits, promotions or other qualifying activity. Points are promotional, have no cash value, are not transferable unless expressly allowed and may be subject to expiry, exclusions, earning limits and redemption rules displayed in the app.

We may correct points credited in error, reverse points following a refund or cancelled purchase, investigate duplicate receipts or suspected manipulation, and suspend loyalty access for abuse. We will not arbitrarily remove valid earned points. Material programme changes will be communicated where reasonably practicable.

9. Acceptable use

You must not:

use the Services unlawfully, fraudulently or to harm another person;

provide false order, payment, identity, receipt, address or loyalty information;

interfere with security, access controls, servers, APIs or normal operation;

reverse engineer, scrape, copy or commercially exploit the Services except as permitted by law;

upload malware, abusive material or content that infringes another person’s rights;

abuse promotions, refunds, loyalty points, support staff, delivery partners or other users; or

use automated tools to place orders or access data without written permission.

10. Communications

You agree that we may send transactional communications necessary to operate the Services, including OTPs, order confirmations, delivery updates, receipts, security alerts and policy notices. Marketing communications are handled according to the Privacy Policy and your available preferences.

11. Intellectual property

The Services, software, interface, design, text, graphics, trademarks, logos and other content are owned by or licensed to LegendGo and are protected by applicable intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the Services for personal shopping and loyalty purposes in accordance with these Terms.

12. Third-party services

Payment, mapping, communications and delivery features may be provided by third parties. Their separate terms may apply. We remain responsible for our own obligations but are not responsible for a third party’s independent service outside our reasonable control, except where applicable law provides otherwise.

13. Suspension and termination

You may stop using the Services and request account deletion at any time. We may restrict, suspend or terminate access where reasonably necessary to protect users, prevent fraud, comply with law, address security risks, recover amounts properly owed or respond to a material breach. Where appropriate, we will give notice and an opportunity to resolve the issue.

14. Service availability and disclaimers

We aim to provide reliable Services but do not guarantee uninterrupted or error-free access. Maintenance, network failures, provider outages, security incidents and events outside reasonable control may affect availability. Nothing in these Terms excludes statutory guarantees or rights that cannot legally be excluded.

15. Liability

To the maximum extent permitted by law, LegendGo will not be liable for indirect, incidental, special or consequential losses, loss of anticipated savings or loss arising from events outside our reasonable control. Our aggregate liability relating to a particular order will not exceed the amount you paid for that order, except where a higher liability is required by law or the loss results from fraud, wilful misconduct, gross negligence, death or personal injury for which liability cannot legally be limited.

16. Indemnity

To the extent permitted by law, you agree to be responsible for losses reasonably arising from your fraudulent or unlawful use of the Services, your material breach of these Terms or your infringement of another person’s rights. This does not require you to indemnify us for our own negligence or unlawful conduct.

17. Governing law and disputes

These Terms are governed by the laws of the Federal Republic of Nigeria. Before starting formal proceedings, you and LegendGo should first attempt in good faith to resolve the dispute through customer support. Nothing prevents either party from seeking urgent interim relief or using any consumer complaint or regulatory process available under law. Subject to any mandatory consumer jurisdiction, the courts of Lagos State, Nigeria will have jurisdiction.

18. Changes to these Terms

We may update these Terms for legal, operational or service changes. We will publish the updated version and provide additional notice where a change materially affects your rights. Continued use after the effective date constitutes acceptance, except where the law requires another form of consent.

19. General

If any provision is held invalid, the remaining provisions remain effective. Our failure to enforce a provision is not a waiver. You may not transfer your account or rights under these Terms without our consent. We may transfer our rights and obligations as part of a business reorganisation, provided this does not materially reduce your protections.

20. Contact

Questions or complaints: [email protected]

Business address: 5 Salem Street, Lekki, Lagos

Website: https://sirclecompany.com